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Why is the video always loading?
- Please make sure the device is turned on and connected to the wireless router.
- Please make sure the wireless router can access the internet.
- The device should not be too far from the router. Poor Wi-Fi signal will not provide a better experience.
- Please confirm the strength of the mobile network signal. Poor mobile network signal will not provide a better experience.
- If it is still loading, you can click the Help button on the home page to check the reason.